Tuesday, September 14
10:00 AM	-	11:00 AM		Conference Committee Meeting
11:30 AM	-	1:00 PM		Registration (La Crosse Center Registration Booth)
12:15 PM	-	12:30 PM		Conference Welcome, Dan Loest, WHEA VP
12:30 PM	-	2:30   PM		Opening Educational Program:  “The Leader’s Role in Creating and Sustaining an Exceptional Patient Experience”, Jake Poore, President, Integrated Loyalty Systems
2:30   PM	-	2:45   PM		Break
2:45  PM	-	4:30  PM		Opening Educational Program, “The Leader’s Role in Creating and Sustaining an Exceptional Patient Experience” (continued)
5:00 PM	-	7:00 PM		Conference Open House *Name Badges Required*
Wednesday, September 15
7:30 AM	-	8:30 AM		Registration (La Crosse Center Registration Booth)
8:30 AM	-	10:00 AM		Track #1: Educational Program: “Codes Update #1” WHEA Code Committee
				Track #2: Educational Program: “Survey Documentation – Long Term Care Facilities”, Bill Lauzon, P.E., WI, DHS
10:00 AM	-	2:00 PM		Technical Exhibition (La Crosse Center) 10:00 AM - Coffee & Rolls 12:45 PM - 1:45 PM - Lunch
2:15 PM	-	4:30 pm		Educational Program: “Healthcare Code Monopoly”, Bill Lauzon, P.E., WI, DHS
4:30 PM	-	5:00 pm		Educational Program: “One-on-One with Bill Lauzon”, (an opportunity for attendees to discuss individual, specific issues), Bill Lauzon, P.E., WI, DHS
Thursday, September 16
7:25 AM	-	8:25 AM		Chapter II Meeting Chapter III Meeting Chapter IV Meeting
8:00 AM	-	8:30 AM		Registration (La Crosse Center Registration Booth)
8:30 AM	-	10:00 AM		Track #1: Educational Program: “Survey Documentation – Hospital Facilities”, Bill Lauzon, P.E., WI, DHS
				Track #2: Educational Program: “Codes Update #1" WHEA Code Committee,  repeated for Long Term Care Facilities
10:00 AM	-	10:15 AM		Break
10:15 AM	-	11:30 AM		Educational Program: “Codes Update #2”,  WHEA Code Committee
11:30 AM	-	1:30   PM		Lunch & Annual Meeting
1:30 PM	-	3:00   PM		Educational Program: “Codes Expert Panel”, WHEA Code  Committee
3:00 PM	-	3:15   PM		Break
3:15  PM	-	4:30   PM		Educational Program: “Safety/Emergency Management, Regulatory Update”, William Best, CHFM & Marge McFarlane, PhD, CSHP, HEM
5:00 PM	-	10:30 PM		Social Hour/Banquet/Awards Presentation /Entertainment *Name Badges Required*
Friday, September 17
8:00 AM	-		8:30 AM	Registration (La Crosse Center Registration Booth)
8:30 AM	-		10:30 AM	Closing Educational Program: “The Joint Commission Update”, Ode Keil, President, The Ode Keil Consulting Group
10:30 AM	-		10:45 AM	Break
10:45 AM	-		12:00 PM	Closing Educational Program: “The Joint Commission Update” (continued)
			12:00 PM	Conference Committee Wrap-up Meeting